Refund policy
Return & Refund Policy —All Sales Are Final At Quality & Control, all sales are final. Due to the nature of our service packages, we do not offer refunds or exchanges once a package has been purchased or work has commenced.
Refunds for Business Errors If an error or oversight on our part has resulted in a service not being delivered as agreed, we are committed to making it right. Clients must contact us within 5 days of the issue to submit a concern. Upon review, an appropriate resolution will be provided, which may include a revision, partial credit, or refund to the original payment method. If a refund is approved, funds will be returned within 5–10 business days of the resolution being confirmed.
Client Cancellation Policy - We understand that life happens. If you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 4 hours in advance to allow us to accommodate other clients. We recognize that last-minute emergencies are unavoidable, and clients will not be penalized for isolated incidents of this nature. However, in the event of repeated last-minute cancellations, a late cancellation fee of $30.00 or The session will be counted as used and will not be eligible for rescheduling or transfer to a future date.
Quality & Control Cancellation Policy In the rare event that Quality & Control must postpone or cancel a scheduled appointment, we are committed to making it right. Should a cancellation occur less than 1 hour prior to the appointment time, the affected client will be compensated with one of the following options:
- A $30.00 credit applied to their account, or
- A complimentary session added to their account, or